our guarantee
Your Results Are Our Commitment
At RE:YOU, we stand behind the science. Every product is backed by clinical evidence, and we offer a 90-day money-back guarantee because that's the timeline our research is built on. Try RE:YOU with full confidence.
How it Works
Try it out
Apply RE:YOU Dual-Path Hair Revival Serum as directed for at least 90 days. Clinical results were measured at 90 days, so a three-bottle commitment gives the science the time it needs.
Track your progress
Your experience matters. To document your progress, please submit four timestamped photos of your hair at each stage of the process: Month 0, Month 1, Month 2, and Month 3.
For every monthly check-in, take photos from four different angles to clearly capture your hair’s density, texture, hairline, and any changes in shedding. Use bright, even lighting and avoid shadows to ensure the photos are clear and consistent. Please reference the examples below to ensure each image matches the required angles and framing.
These photos help us confirm the product was used correctly while giving you a clear, consistent record of your results over time.
Front View
Top View
Right View
Left View
Not satisfied? No problem.
If after 90 days of consistent use you haven't seen a difference, email us at care@getreyou.com to begin the refund process. You don't need to ship anything back. Requests must be submitted within 90 days of receiving your order. Our guarantee covers efficacy-related concerns after completing the 90-day period, for products purchased directly on getreyou.com.
Receive your refund
Once your submission is reviewed, we'll be in touch with next steps. Approved refunds are issued to your original payment method within 10 business days, minus any shipping fees. Bank processing times vary — if 15 business days have passed since approval, reach out and we'll sort it out.
Try it out
Apply RE:YOU Dual-Path Brow Serum once nightly to clean brows for at least 90 days. One 3 mL bottle lasts approximately 30 days — we recommend three bottles to see the full effect.
Track your progress
Your experience matters. To document your progress, please submit one timestamped photo of your brows at each stage of the process: Month 0, Month 1, Month 2, and Month 3.
For each monthly check-in, take one clear, front-facing photo that captures both brows. Use bright, even lighting and avoid shadows so your brows are clearly visible. Please reference the example below for the required angle and framing.
These photos help us track changes in brow density, fill, and shape, confirm the product was used correctly, and provide a clear record of your results over time.
Full View
Not satisfied? No problem.
If after 90 days of consistent use you haven't seen a difference, email us at care@getreyou.com to begin the refund process. No return shipment needed. Requests must be submitted within 90 days of receiving your order. Refunds are issued for efficacy-related concerns following the full 90-day period, for purchases made on getreyou.com.
Receive your refund
Once reviewed, approved refunds are issued to your original payment method within 10 business days, minus shipping. If more than 15 business days have passed since approval, contact care@getreyou.com and we'll follow up promptly.
Our Promise
We know many of you come to RE:YOU after trying product after product with little to show for it. That’s frustrating, and it’s exactly why we built RE:YOU differently. We believe better science leads to better results, which is why every formula we create is grounded in rigorous research and testing.
We stand behind the science, the formula, and most importantly, your experience. If RE:YOU isn’t working the way you hoped, we want to hear about it—and we’ll do our best to make it right.
Any questions?
Reach out at care@getreyou.com and we'll be happy to help.